Return & Refund Policy – Fuego Hemp Shop
At Fuego Hemp Shop, we are committed to providing quality products and a reliable shopping experience. This Return & Refund Policy outlines how we handle returns, exchanges, and refunds in a clear and fair manner.
1. Eligibility for Returns
Due to the nature of hemp and vape-related products, we only accept returns under specific conditions. Items must be unused, unopened, and in their original packaging. For safety and hygiene reasons, we cannot accept returns on products that have been opened or used.
2. Return Window
Customers must request a return within 7 days of delivery. Requests made after this period may not be eligible for a refund or exchange.
3. Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include clear photos of the product and packaging so we can assess the issue quickly. If approved, we will offer a replacement or refund at no additional cost.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used vape products
- Clearance or final sale items
- Products damaged due to misuse or improper handling
5. Refund Process
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days. Shipping fees are non-refundable unless the return is due to our error.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact our support team with your order details.
7. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method, as we are not responsible for lost return packages.
8. Order Cancellations
Orders can only be canceled before they are processed or shipped. Once shipped, the order falls under the standard return policy.
9. Contact Us
For any return or refund inquiries, please contact our support team with your order number and details. We aim to respond promptly and resolve issues efficiently.
This policy is designed to protect both our customers and Fuego Hemp Shop while ensuring a transparent and professional experience.